Support

MIS Mundra is an online E-Wallet which is approved by the Reserved Bank Of India. It provides facilities of domestic money transfer, online recharge, insurance policies online under flagship of banks, bill payment and so on. As a matter of fact, if you become a registered agent of this website, you will be benefited with commission per money transaction to any bank account or to an employee bank account.

MIS Mundra is very safe and secure and provides the best security when it comes in contrast to the credit card and debit card is concerned. However, there are various methods which you can apply or various ways in which you can use this site www.mismundra.com

You can use it for Online Recharge, you can use it for Insurance. In addition, you can also use it for Domestic Money Transfer and Bharat Bill Pay.

You will be offered support from this site to a great extent.

MIS Mundra is an E-Wallet that is to be linked with your phone number.

It accepts money and helps in money transfer within any banks of India and at all time, that is 24*7, except for public holidays. So the customers, neither the agent needs to wait in lines of bank for withdrawing and submitting their money.

Why Should You Choose MIS Mundra over any other websites?

The biggest reason is it provides security when your money in Wallet outstands your balance. In case of credit or debit card, once your card outstand your money, there is a risk involved. In this case, first money is transferred to the E-Wallet and next comes the transactions.

It also have other features like NEFT and IMPS confirmation, has strong values such as convenience in location and time, low cost for money transfer. MIS Mundra also provides an extremely secured and safe platform for transfer of money. It has several levels of protection, which is none other than the security protection against third party intrusion.

You can also get immediate confirmation and SMS receipt for money transfer and with regular use, we are sure, that your trust on MIS Mundra will increase in manifolds.

What is the difference between a member and an agent in MIS Mundra?

A member can transfer domestic money transaction, online recharge, Bharat bill payment, getting online insurance policies and so on. However, on being an agent of MIS Mundra, some other facilities will also be available for you. For example, with just the identity proof and proof of address, you can become a MIS Mundra Money transfer agent. In addition, with each money transfer you would receive your own commission. Isn’t that great for the start of a business like this?

You can also verify the account holders of your banks. Authorised agent certificates, banners, posters, booklets, glow sign boards will be available for you.

First of all, you can send your queries, complains, feedbacks via emails in this address : customercare@mismundra.com

You can also visit the official page www.mismundra.com and possibly will find answers to your questions in the Frequently Answered Questions section.

Last but not the least, if all these fails, you can contact on the phone. 0120-2406051 is the contact number for the customer care of MIS Mundra and you can absolutely speak about your problems personally here.

How do I get support regarding any issues?

The most important feature of this article is to let the customers and the agent know how exactly would you get help in the support system. Alright, there are many ways in which you can get knowledge about the support system.

First of all, you can send your queries, complains, feedbacks via emails in this address : customercare@mismundra.com

You can also visit the official page www.mismundra.com and possibly will find answers to your questions in the Frequently Answered Questions section.

Last but not the least, if all these fails, you can contact on the phone. 0120-2406051 is the contact number for the customer care of MIS Mundra and you can absolutely speak about your problems personally here.

Ways to reach us

  • Website: Visit the 'Contact Us' section on our website www.mismudra.com, fill in the details of your query and submit the form.
  • Email: You can email your queries, concerns, feedbacks and complaints to sales@mismudra.com
  • Phone: You can also contact our customer care number (+91) 120 2406051 between 10:00 AM and 6:00 PM, on Monday- Saturday exclude Sunday.

These mechanisms are dedicated for redressing our customer complaints, providing online resolution wherever possible, and capturing valuable feedback regarding our services.

On receiving customer feedback, our executives would reach out to the customers if needed to be and ensure that all grievances are addressed within the estimated times to address the complaints.

Timelines for Grievance Resolution

Suitable timelines have been set for every complaint depending upon the investigations which would be involved in resolving the same. Here are the estimated timelines at various levels of queries/escalations

Details Turnaround Time (TAT)
First response to a user’s query/ concern 24 hrs
Follow-up queries 48 hrs
Resolution of escalated cases 7 days
Resolution of customer grievances 15 days
Concern raised to Nodal officer 15 days

Escalations

MAKE INDIA SMART PRIVATE LIMITED will try to address customer’s feedbacks, queries and complaints to the best effort basis; however, if the customer wants further recourse, the escalation matrix for the same is outlined below:

Level 1

Visit the 'Contact Us' section on our website www.mismudra.com or write to us at sales@mismudra.com . You can also call our customer care number (+91) 120 2406051 between 10:00 AM and 6:00 PM, on Monday- Saturday exclude Sunday

Level 2

Write to our Grievance Officer, Rahul Abhishek-9560246675(mentioned in Sender T&C) at support@mismudra.com with a copy to info@makeindiasmart.com